c888 Privacy Policy

1. Introduction

c888 ("c888", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the c888 Platform at c888.biz (the "Platform"). This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information in connection with your use of c888 services.

This Policy applies to all users of the c888 Platform, including registered account holders, visitors browsing the site without an account, and individuals who contact c888 customer support. By accessing the Platform or creating a c888 account, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.

This Policy should be read in conjunction with c888's Terms and Conditions, which together constitute the complete framework governing your relationship with c888. Where this Policy uses capitalised terms without definition, those terms carry the meaning assigned in the Terms and Conditions.

2. Personal Data We Collect

c888 collects the following categories of personal data in connection with the operation of the Platform and delivery of services to account holders:

Identity Data: Full legal name, date of birth, gender, national identity card number or passport number, and copies of government-issued identity documents where collected for KYC verification purposes.

Contact Data: Email address, mobile telephone number, and residential address including city (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or other locations across Pakistan) and postal code.

Financial Data: Bank account details, JazzCash account number, Easypaisa account number, payment card details (masked), transaction history, deposit amounts in Pakistani Rupees (PKR), withdrawal amounts, and balance information.

Account Data: Username, encrypted password, account registration date, login timestamps, device identifiers associated with login sessions, and security question responses where applicable.

Gaming & Betting Data: Full betting and wagering history across the c888 sportsbook and casino, game preferences, bonus utilisation records, VIP tier progression, loyalty points balance, and responsible gaming tool settings.

Technical Data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, and error logs generated during Platform use.

Communications Data: Records of correspondence between you and c888 customer support, including live chat transcripts, email exchanges, and records of any complaints or disputes raised.

3. How We Collect Your Data

c888 collects personal data through the following mechanisms:

• Direct Submission: Information you provide when registering a c888 account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies, as further described in Section 7.
• Third-Party Sources: Identity verification and fraud prevention agencies may provide c888 with information to verify the accuracy of your registration data. Payment processors transmit transaction confirmation data to c888 systems.
• KYC and Compliance Sources: Sanctions screening databases and politically exposed persons (PEP) lists, which c888 is required to check as part of its anti-money laundering compliance obligations.

4. How We Use Your Personal Data

c888 processes your personal data for the following purposes:

• To create, manage, and maintain your c888 account, including processing deposits and withdrawals and maintaining accurate account balance records.
• To verify your identity and age in compliance with KYC requirements, and to prevent underage gambling — c888 strictly prohibits access by individuals under 18 years of age.
• To deliver the gaming and betting services you have requested, including processing bets, settling cricket and sports wagers, operating live casino tables, and awarding bonus offers.
• To communicate with you regarding your account, including transaction confirmations, security alerts, KYC requests, and responses to customer support enquiries.
• To send marketing communications about c888 promotions, new game releases, VIP programme updates, and special offers, where you have consented to receive such communications or where c888 has a legitimate interest in doing so.
• To detect, investigate, and prevent fraud, money laundering, account abuse, bonus abuse, and other prohibited conduct as described in c888's Terms and Conditions.
• To comply with applicable legal and regulatory obligations, including anti-money laundering requirements and any reporting obligations to relevant authorities.
• To analyse Platform usage patterns and improve the c888 user experience, including game selection, interface design, and payment processing efficiency.
• To administer responsible gaming tools including deposit limits, loss limits, session alerts, cool-off periods, and self-exclusion requests made by account holders.

5. Legal Basis for Processing

c888 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil c888's obligations under the Terms and Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, KYC requirements, and any mandatory reporting obligations.
• Legitimate Interests: Processing for fraud prevention, security monitoring, responsible gaming enforcement, and Platform analytics, where c888's legitimate interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, where c888 has obtained your explicit consent. You may withdraw marketing consent at any time by contacting c888 support.

6. Data Sharing and Disclosure

c888 does not sell your personal data to third parties. We share your data only in the following circumstances and with the following categories of recipients:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and cryptocurrency gateway providers, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by c888 to verify account holder identity and age.
• Fraud Prevention and AML Services: Screening services that check account holder data against sanctions lists, PEP registers, and fraud databases as required by c888's compliance programme.
• Technology and Infrastructure Providers: Hosting, cloud storage, analytics, customer support software, and other technology vendors engaged to operate and maintain the c888 Platform, under contractual data processing agreements.
• Legal and Regulatory Authorities: c888 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or regulatory directive.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of c888's assets, personal data held by c888 may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

c888 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help c888 recognise your browser, maintain your login session, and understand how you use the Platform.

c888 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential to the operation of the c888 Platform — including session authentication cookies that keep you logged in during your visit. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences, language settings, and interface customisations to improve your experience on subsequent visits.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform, which pages are visited most frequently, and how long users spend on key features. This data is used solely to improve the Platform.
• Marketing Cookies: Used to deliver relevant promotional content about c888 offers and to measure the effectiveness of marketing campaigns, where you have consented to such use.

You may manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones will not prevent you from using the c888 Platform but may affect certain features.

8. Data Retention

c888 retains your personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following retention standards:

• Account registration data and KYC documentation are retained for a minimum of five (5) years following the closure of your c888 account, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the relevant transaction.
• Betting and gaming history records are retained for a minimum of three (3) years following account closure.
• Customer support correspondence is retained for three (3) years from the date of the relevant communication.
• Technical access logs are retained for up to twelve (12) months for security monitoring purposes.

Upon expiry of the applicable retention period, c888 will securely delete or anonymise your personal data, unless retention is required for the establishment, exercise, or defence of legal claims.

9. Data Security

c888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• HTTPS encryption for all data transmitted between your device and the c888 Platform.
• Encrypted storage of passwords using one-way cryptographic hashing — c888 does not store your plaintext password.
• Access controls limiting c888 staff access to personal data to those with a legitimate operational need.
• Regular security assessments and monitoring of Platform infrastructure.
• Contractual data security obligations imposed on all third-party data processors engaged by c888.

While c888 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your c888 login credentials and for notifying c888 immediately if you suspect any unauthorised access to your account.

10. Your Privacy Rights

Subject to applicable law and c888's legal obligations, you have the following rights in respect of your personal data held by c888:

• Right of Access: You may request a copy of the personal data c888 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to c888's legal retention obligations.
• Right to Restrict Processing: You may request that c888 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of personal data you have provided to c888 in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to c888's assessment of whether overriding legitimate grounds apply.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact c888 at [email protected]. c888 will respond to verified requests within 30 days.

11. Children's Privacy

The c888 Platform is strictly intended for individuals aged 18 years and above. c888 does not knowingly collect personal data from individuals under the age of 18. If c888 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered a c888 account or provided personal data to c888 without your knowledge, please contact c888 support immediately at [email protected].

12. International Data Transfers

c888 operates with technology infrastructure and third-party service providers that may be located outside Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as Pakistan, c888 implements appropriate safeguards to ensure that your personal data remains protected, including contractual clauses requiring recipient parties to maintain data security standards consistent with those applied by c888.

13. Changes to This Privacy Policy

c888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, c888 will notify active account holders via the email address on record or via an in-Platform notification. The date of the most recent revision is displayed at the top of this document.

Your continued use of the c888 Platform following notification of policy changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or c888's data processing practices, please contact our Data Protection team via 24/7 live chat within your c888 account, or in writing at:

[email protected]

c888 aims to acknowledge privacy enquiries within 48 hours and to resolve substantive requests within 30 calendar days of receipt.